Worldwide Delivery with EMS Thailand
All Chotika Tall Box Straw Zip Tote Bags are shipped using EMS Thailand World Airfreight. This international courier offers reliable, trackable delivery to a wide range of safe countries. Once your order has been posted, you’ll receive a tracking number to monitor its journey until it arrives at your door. Our pricing structure keeps things transparent. We don’t hide shipping charges inside the product price. You only pay the actual EMS rate. Because EMS charges a flat fee up to one kilogram, many customers choose to order multiple bags at once to take advantage of the combined shipping weight.
Made Across Thailand, Dispatched from Nakhon Sawan
Each Chotika tote is handcrafted in one of our artisan weaving villages, which are spread throughout Thailand, including regions like Phayao, Chiang Mai, Phatthalung, and Nakhon Si Thammarat. Once a bag is finished, it is posted to our central shipping hub in Nakhon Sawan. From there, we inspect, package, and dispatch all international orders. This structure keeps our process organised and efficient, helping us maintain quality control and reliable shipping standards across all regions where we operate.
Thorough Quality Inspection and Protective Packaging
Before leaving our hub, each Chotika Tall Box Straw Zip Tote Bag is fully inspected by our experienced artisan team. We carefully examine every detail, from the straw structure to the zipper, handles, and finishing touches. Once approved, we take clear photos and video documentation of the bag’s perfect condition. Each bag is then placed inside a soft white cotton dust bag for extra protection during transport. Our eco-conscious packaging ensures your item arrives in excellent condition, ready to use or gift straight away.
EMS Delivery Timelines by Region
Delivery times below reflect the expected physical shipping duration and do not include production time for custom or personalised orders:
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Thailand: 1 to 3 business days
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Asia-Pacific: 3 to 5 business days
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Europe & UK: 4 to 9 business days
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North America: 5 to 7 business days
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Oceania: 4 to 6 business days
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South America: 9 to 11 business days
Customs inspections, local public holidays, or postal service delays may occasionally impact these times.
Custom Orders and Production Timelines
If your Chotika tote is part of a bespoke order, includes customisation, or requires embroidery, please allow 14 to 21 business days for production. This time allows our team to complete the work to our high standard. Once ready, we will transfer the bag to our hub for final checks and then post it using EMS. The shipping time listed above will apply only after the bag has left our hub. This two-stage process ensures you receive a product that meets both your design request and our quality promise.
Tracking and Shipping Support
Once your Chotika tote is dispatched, you will receive a tracking number by email. This allows you to follow the parcel’s route until it arrives. If you haven’t received your tracking number within 24 hours of dispatch, check your spam or junk folder. You can also contact us directly via Live Chat or the Contact Us form on our website. Our team will happily assist with tracking updates, shipping concerns, or any other support needed throughout the delivery process.
Local Postal Handling and Final Delivery
EMS handles the international airfreight portion of the shipping. Once your parcel reaches your home country, it is passed on to your national postal carrier. This could be USPS, Royal Mail, Canada Post, or another official provider. The Straw Bag Company is not responsible for any delays, errors, or lost parcels once they are under local courier control. However, we will assist you in every way we can to resolve delivery issues by communicating with EMS and advising on local steps.
Minimal Customs Issues or Fees
Most of our customers receive their Chotika tote without any customs fees or unexpected charges. However, depending on your country, you may occasionally be required to pay VAT or import duties. These charges are outside of our control and are not included in the bag or shipping price. Fortunately, the majority of shipments arrive smoothly, and customs checks rarely cause problems. We do not declare inflated values and follow standard procedures to reduce the likelihood of additional costs.
Clean, Protective, Eco-Friendly Packaging
Each Chotika tote is carefully packed in a breathable white cotton dust bag, which protects the item both during transport and while being stored. We do not use unnecessary plastic, and our packaging is designed to be reused or recycled. This commitment to sustainability matches the handcrafted nature of our bags and reflects our respect for the environment. You’ll receive your item in packaging that looks good, performs well, and can be reused as a protective bag for travel or storage.
Delays and Global Disruptions
Delays are infrequent but sometimes unavoidable due to customs inspections, extreme weather, or seasonal shipping congestion. During these periods, we work closely with EMS and monitor the progress of all outgoing parcels. You can always contact us if you feel your delivery is delayed, and we’ll look into it right away. We’ll support you until your item is delivered safely, and we’ll always communicate any known issues along the route to keep you informed.
Be Sure to Enter a Complete Address
When placing your order, make sure your delivery address is complete and accurate. If your bag is returned due to a mistake in the shipping address or an unclaimed delivery, we can arrange to resend it. However, you’ll need to cover the reshipping cost, and the original shipping fee will not be refunded. Providing the correct delivery details the first time helps avoid delays and ensures a smooth, stress-free shipping experience for everyone.
Handling Returned Parcels
Should your bag be returned to our dispatch centre for any reason, we will contact you to offer reshipment or a refund. Please note that reshipping costs are the responsibility of the customer, and we cannot refund the original shipping amount unless the return is due to our error. Returned items must arrive in their original condition and packaging in order to be eligible for any refund. We aim to keep this process clear and fair at every step.
Transparent Pricing and Real Shipping Costs
We do not include shipping fees inside the Chotika Tall Box Straw Zip Tote Bag’s price. Unlike other companies that hide these fees by raising product prices, we keep our pricing structure honest. EMS rates are clearly shown at checkout and are based on the actual courier cost. If you order two or three items, your shipping price may remain nearly the same, thanks to the EMS flat rate system for parcels up to one kilogram. You save more when ordering multiple items.
Only Pay What We Pay
You only pay the same shipping fee we are charged. We don’t add admin costs, handling fees, or markups. This policy is part of our commitment to transparency and customer trust. Every fee you see at checkout is the actual cost required to ship the bag to you, with nothing added on. It’s one of the many ways we keep our business values aligned with honesty, sustainability, and customer satisfaction.
Returns and Quality Guarantee
All Chotika totes go through multiple inspections before leaving our hub, and we take video and photo evidence to document their condition. In the rare event that you receive a damaged item, contact us within 48 hours with photo or video evidence. You’ll be eligible for a full refund or replacement. We also accept change-of-mind returns within 14 days, provided the bag is unused and returned with tracking to our Thailand hub. Original shipping fees are not refunded unless the item was faulty.