EMS Thailand World Airfreight Shipping
The Lalida Straw Tote Bag is shipped worldwide using EMS Thailand World Airfreight from our central dispatch hub in Nakhon Sawan. This trusted airfreight service provides secure, trackable delivery to over 200 countries. Shipping times apply only after the bag has been dispatched. If the item is customised or made to order, it will require a production lead time before shipping begins. Every parcel is carefully packed and monitored by our team to ensure a safe journey from Thailand to your door.
Estimated Delivery Times by Region
Once dispatched, the average EMS Thailand World Airfreight delivery times are:
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Thailand: 1–3 business days
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Asia-Pacific: 3–5 business days
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Europe and UK: 4–9 business days
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North America: 5–7 business days
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Oceania: 4–6 business days
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South America: 9–11 business days
Please note that delays caused by customs clearance or local postal issues may affect the final delivery time. After EMS transfers the parcel to your national postal service, they are responsible for completing the delivery.
Production Timelines for Custom Orders
If you request a customised version of the Lalida Straw Tote Bag—such as a unique colour, monogram embroidery, or fabric changes—the item will take 14 to 21 days to produce. All customised bags are handcrafted by our weaving teams located in Phayao, Chiang Mai, Phatthalung, and Nakhon Si Thammarat. Standard versions in stock are typically dispatched within 3 business days. Our artisans follow traditional weaving techniques with precision and pride for every order.
Inspection, Photography, and Packaging
Before shipping, every Lalida Tote Bag goes through a detailed quality inspection. We photograph and video each bag to confirm its condition and design accuracy. The tote is then placed in a white cotton drawstring pouch, which protects the woven body and handles. It is packed in sturdy outer packaging designed for international airfreight. This ensures the bag arrives in excellent condition, exactly as it left our hands.
Transparent EMS-Based Shipping Rates
EMS Thailand charges a flat rate for parcels up to 1kg, which often covers one or two bags at the same price. We do not include shipping in our product prices. All shipping costs are calculated at checkout, based solely on EMS’s standard rate structure. This clear and honest system allows you to see exactly what you’re paying for, without hidden costs or inflated product pricing.
Duties, Customs, and Delivery Responsibility
Most international customers do not encounter customs fees, but some countries may apply import duties based on their regulations. These charges are the responsibility of the buyer. Once EMS delivers the parcel to the destination country, the national postal service becomes responsible for final delivery. Our team remains available to assist if you need help tracking the parcel or resolving delivery delays with local carriers.
Faulty Items and Refund Process
If your Lalida Straw Tote Bag arrives damaged or with a fault, you must notify us within 48 hours of delivery. We offer a 14-day return policy for faulty or incorrect items. Refunds apply only to the bag cost. The original shipping fee is refunded only if the bag is confirmed to be defective or incorrect. All returned items must be shipped using tracked airfreight and sent back to our Nakhon Sawan hub for inspection.
Return Conditions and Handling
To qualify for a refund, the returned bag must be unused, undamaged, and in its original packaging. Bespoke or personalised bags are not eligible for return unless they arrive faulty. Returns must be packed securely to prevent damage during transit. Once we receive the return and confirm its condition, your refund will be processed promptly using your original payment method.
Parcel Tracking and Customer Support
All Lalida Tote orders include EMS Thailand World Airfreight tracking. The tracking number will be emailed to you once the parcel is dispatched. It is your responsibility to follow the shipment’s progress and notify us of any issues. If you experience a delay with your national postal carrier, we are available to help investigate or provide guidance on how to contact the appropriate service.
We Ship with Purpose and Care
The Lalida Straw Tote Bag is more than a beautiful accessory—it’s a product of Thai tradition, patience, and artistry. Made by hand in rural weaving communities, it represents true craftsmanship. We honour that work through careful packing, thorough inspection, and fast, reliable shipping. Every part of our process is designed to protect and preserve the bag’s quality, ensuring it reaches you exactly as intended.