EMS Thailand World Airfreight Shipping
The Lalita Eco-Friendly Straw Tote is shipped from our central hub in Nakhon Sawan, Thailand using EMS Thailand World Airfreight. We only deliver to countries that are considered safe for international shipping. EMS offers fast, secure, and fully trackable delivery. A tracking number is sent to your email once the parcel is dispatched. Delivery time applies from the moment of dispatch and does not include production time for personalised items.
Estimated Delivery Times by Region
Once dispatched, EMS typically delivers within one to three business days within Thailand. For Asia-Pacific destinations, delivery generally takes three to five business days. Parcels sent to Europe and the UK usually arrive in four to nine business days. Orders shipped to North America take five to seven business days. For Oceania, delivery averages four to six days, and South America may take nine to eleven business days. Your national postal provider manages the final leg of delivery after EMS completes the international transfer.
Custom Order Production Timelines
If your Lalita Tote includes personalised features—such as embroidery, lining changes, or colour options—please allow fourteen to twenty-one days for production. Each bag is handcrafted by women artisans working in Phayao, Chiang Mai, Phatthalung, and Nakhon Si Thammarat. For standard, in-stock designs, dispatch usually occurs within three business days of order confirmation.
Product Inspection and Packaging Standards
Each Lalita Tote is inspected thoroughly before shipment. Our team checks the weave structure, handle strength, stitching, and eco-friendly finishing touches. Bags are photographed and video recorded before being packed. Every item is placed in a white cotton drawstring pouch and boxed in protective packaging designed to maintain structure and detail throughout international delivery.
Fair EMS Shipping Rates and Transparency
EMS Thailand uses a flat-rate pricing system for parcels up to one kilogram. In many cases, two bags can be shipped for the same cost. We do not include shipping charges in the product price. All shipping fees are itemised separately at checkout to give you a full, transparent breakdown of your total cost.
Import Duties, Local Taxes, and Delivery Responsibility
Most orders arrive without additional customs charges. However, depending on your country’s import laws, duties or taxes may apply. These are the responsibility of the customer. Once EMS completes the international delivery, your national postal service handles the final handover. If any customs or delivery issues arise, our support team is available to assist with updates and solutions.
Returns for Faulty or Incorrect Items
If your Lalita Eco-Friendly Straw Tote arrives with a manufacturing fault or is damaged during shipping, please notify us within forty-eight hours of delivery. We offer a fourteen-day return policy for faulty or incorrect items. Refunds apply to the bag price only. Shipping costs are refunded only if the item is verified to be faulty. All returns must be sent using tracked airfreight to our hub in Nakhon Sawan for inspection.
Return Conditions and Refund Process
Returned bags must be unused, in original packaging, and safely repacked. Customised bags cannot be returned unless a clear fault is confirmed. Once received and approved, refunds are issued to your original payment method. Returns without tracking or those received in poor condition may not be eligible for a full refund.
Tracking and Delivery Monitoring
EMS tracking details are sent via email once your parcel has been dispatched. It is your responsibility to monitor the delivery status. If your national postal service delays or mishandles the parcel, our team is available to help with tracking assistance and local resolution steps.
Shipping with the Same Responsibility as Our Craft
The Lalita Eco-Friendly Straw Tote is a natural, sustainable piece made with care by artisans who prioritise tradition and quality. From inspection to packaging to delivery, we extend that same responsibility to how your order is handled—ensuring it arrives safely, beautifully, and ready to carry with purpose.