Worldwide Delivery via EMS Thailand Airfreight
Every Namwan Straw Coastal Tassel Beach Bag is shipped using EMS Thailand World Airfreight. This trusted shipping service provides global coverage with dependable tracking from our hub to your door. After dispatch, you will receive a tracking number so you can monitor the parcel’s journey online. We deliver to all countries EMS lists as safe and trackable destinations. Our shipping process is secure and efficient, giving you confidence from the moment the bag leaves Thailand until it arrives in your hands.
Crafted by Artisans Across Thailand, Dispatched from Our Hub
Our artisan communities are located in different regions of Thailand including Chiang Mai, Phatthalung, Phayao, and Nakhon Si Thammarat. After your Namwan bag is handmade in one of these villages, it is sent to our dispatch hub in Nakhon Sawan. This system allows us to maintain fast and consistent global shipping. Our hub manages final checks, packing, and EMS delivery so that every customer receives a bag that reflects our standards of craftsmanship and care.
Quality Checks and Protective Packing Before Shipping
Before we ship your order, our team inspects each Namwan Straw Coastal Tassel Beach Bag to ensure everything is in perfect condition. We take both photos and videos of the product to confirm its flawless quality. After this, the bag is wrapped in a white cotton drawstring pouch that keeps it clean and protected during transit. The final outer packaging uses eco-safe materials that are designed to shield the bag from any damage while avoiding unnecessary waste.
Delivery Estimates with EMS Thailand
The following delivery timeframes refer strictly to the physical shipping period. They do not include any production or personalisation lead times:
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Thailand: 1–3 business days
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Asia-Pacific: 3–5 business days
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Europe and UK: 4–9 business days
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North America: 5–7 business days
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Oceania: 4–6 business days
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South America: 9–11 business days
Customs delays or regional holidays may occasionally affect these estimates.
Production Time for Bespoke Namwan Orders
If you’ve requested a custom version of the Namwan bag, such as different tassel colours or personalised embroidery, production will take 14 to 21 business days. Each custom request is handled by our local weavers, who create the bag to your chosen specifications. Once it’s finished, the bag is transferred to our dispatch hub, where it is inspected and packed before being handed to EMS for delivery.
Tracking and Customer Updates
As soon as your bag is shipped, we’ll send you a tracking number by email. You can follow your order on the EMS website using this reference. If you don’t see the email within 24 hours of dispatch, check your spam folder or contact our team. We’re happy to provide updates and assist with any delivery questions. Our support team monitors shipping status and is always ready to help resolve any issues that arise.
Responsibility After EMS Transfers to Local Post
Once EMS delivers your parcel to your country, the final part of the journey is managed by your local postal service. This may include Royal Mail, USPS, Canada Post, or other national couriers. While we can assist you in tracking, we are not responsible for delays or issues that occur once the parcel is handled by a third-party carrier. We do everything possible to ensure a smooth delivery process from our end.
Customs, Duties, and Potential Charges
Most of our customers do not face customs or import fees, but we cannot guarantee this for every country. Local regulations may require you to pay VAT, customs taxes, or other import-related charges. These fees are set by your country’s authorities and are not included in our product or shipping prices. If applicable, they must be paid by the customer upon delivery.
Sustainable and Protective Shipping Materials
We use packaging that aligns with our eco-conscious values. Your Namwan Straw Coastal Tassel Beach Bag comes in a reusable white cotton bag that protects it during shipping and offers a stylish storage option afterward. Our outer packaging is made from recyclable cardboard and eco materials, avoiding single-use plastic or unnecessary fillers. We care about keeping your product safe and reducing our impact on the environment.
External Delays and Shipping Disruptions
Although most orders arrive on time, occasional delays may happen due to customs inspections, weather, or postal backlogs. In these cases, we stay in contact with EMS and keep you informed. If an issue arises with delivery, our team will assist you with updates and support. We understand how important timely shipping is and will help every step of the way until your bag arrives.
Check Your Address Before Checkout
Please make sure your shipping address is correct before placing your order. If the address is incomplete or incorrect, and the package is returned to us, we will need to charge you for reshipping. Original shipping costs will not be refunded if the return is due to an error on the customer’s side. Accurate information at checkout helps avoid preventable delays or missed deliveries.
Returned Parcels and Redelivery Process
If your package is returned to us by EMS or a local postal service, we will reach out to confirm the next steps. You will need to confirm your delivery address and pay a new shipping fee for resending the bag. We’ll keep you updated and resend the package as soon as payment and address confirmation are received. Your bag will remain safe and protected at our hub until it is shipped again.
We Don’t Hide Shipping Costs in Product Prices
Unlike many companies that inflate product prices to cover shipping, we keep everything transparent. EMS charges a standard rate for parcels under 1kg. This means that buying two or even three bags often costs the same to ship as one. By keeping product and shipping prices separate, we ensure that you only pay for what’s fair based on the actual EMS charge.
Transparent EMS Rates with No Hidden Fees
When you check out, the shipping cost you see is exactly what we pay EMS Thailand to deliver your Namwan Straw Coastal Tassel Beach Bag. There are no markups, no packaging charges, and no admin fees. We’re proud to keep things honest and clear for our customers so you know where every part of the price comes from.
Returns and Refund Policy
If your bag arrives damaged, notify us within 48 hours of receiving it. Please include photos or videos of the issue. We offer a full refund or replacement within a 14-day window. For non-fault returns, you may send the bag back to our hub in Thailand using a tracked airfreight service. Return shipping must be paid by the customer. Once the item is received and passes inspection, we will refund the product price only. Initial shipping fees are not refundable unless the item was faulty.