EMS Thailand World Airfreight Shipping
All Nathamon Straw Drawstring Bag orders are shipped from our central dispatch hub in Nakhon Sawan, Thailand using EMS Thailand World Airfreight. This international service provides secure, fast, and fully trackable delivery to more than 200 countries worldwide. Tracking information is sent to you by email once the parcel has been dispatched. Shipping timeframes begin after dispatch and do not include the production lead time required for customised items.
Estimated Delivery Times by Region
Once the Nathamon Bag has been dispatched, EMS Thailand World Airfreight typically delivers within one to three business days in Thailand, three to five days within Asia-Pacific, four to nine days to Europe and the UK, five to seven days to North America, four to six days to Oceania, and nine to eleven days to South America. Actual delivery times may vary depending on customs inspections or local postal operations. Final delivery is completed by your national postal service after EMS has handed over the parcel.
Production Timelines for Custom Orders
If you request a customised version of the Nathamon Straw Drawstring Bag such as alternate drawstring fabrics, name embroidery, or colour adjustments, production will take fourteen to twenty-one days. All bags are handmade by women artisans located in Phayao, Chiang Mai, Phatthalung, and Nakhon Si Thammarat. Ready-to-ship versions that do not require customisation are usually dispatched within three business days.
Inspection, Photography, and Packaging
Every Nathamon Bag is carefully inspected before dispatch. Our team checks the weave, drawstring closure, internal structure, and final finishing. The bag is photographed and video recorded before packaging to confirm condition. Each one is placed in a protective white cotton drawstring pouch and packed securely in durable outer packaging to preserve its shape and craftsmanship during international transit.
Transparent EMS-Based Shipping Rates
Shipping charges are calculated using EMS Thailand’s official flat-rate pricing for parcels up to one kilogram. Many customers can ship two bags at no additional cost. Shipping fees are not included in the product price. Instead, they are shown clearly at checkout to ensure transparent and accurate billing for every customer.
Duties, Customs, and Delivery Responsibility
In most countries, parcels are delivered without additional customs charges. However, depending on your local regulations, you may be responsible for import duties or taxes. Once EMS transfers the parcel to your national postal provider, they are responsible for the final leg of delivery. If delays occur, our support team can assist with tracking updates and customs resolution if needed.
Faulty Items and Refund Process
If your Nathamon Straw Drawstring Bag arrives with a fault or damage, you must notify us within forty-eight hours of receiving the parcel. We offer a fourteen-day return window for defective or incorrect items. Refunds apply only to the cost of the product. Shipping charges are refunded only when the item is confirmed to be faulty. All returns must be shipped via tracked airfreight to our hub in Nakhon Sawan for inspection.
Return Conditions and Handling
Returns must be unused, in original condition, and repacked securely using the original protective materials. Customised bags are non-returnable unless a fault is confirmed. Once we receive and approve the returned item, a refund will be processed to your original payment method. Items returned without tracking or received in poor condition may not qualify for a full refund.
Parcel Tracking and Customer Support
You will receive your EMS Thailand tracking number by email as soon as the Nathamon Bag is dispatched. Customers are responsible for tracking their parcel and notifying us of any delivery issues. If your national postal service experiences delays or misroutes the parcel, our team is available to assist with updates and local resolution steps.
We Ship with Purpose and Care
The Nathamon Straw Drawstring Bag combines practical elegance with the beauty of handcrafted Thai weaving. Its structured shape and gathered closure reflect both utility and tradition. We carry that same attention into our shipping process, ensuring your bag is inspected, protected, and prepared for delivery with care, so it arrives exactly as it was made—ready to be enjoyed or gifted with confidence.