Worldwide Delivery with EMS Thailand Airfreight
Every Pailin Floral Half Moon Straw Purse Bag is shipped using EMS Thailand World Airfreight. This trusted courier offers global coverage and secure tracking from dispatch to delivery. Once your order is posted, we’ll provide a tracking number via email so you can monitor the journey in real time. We ship only to countries EMS confirms as safe international destinations. Delivery times vary depending on your location, but our service is fast, consistent, and backed by EMS’s long-standing reputation for international airfreight reliability.
Handcrafted Across Thailand, Sent from Our Central Hub
Our bags are handwoven by skilled artisans in rural communities across Thailand, including Phayao, Nakhon Si Thammarat, and Phatthalung. Once your Pailin bag is complete, it’s sent to our central hub in Nakhon Sawan. This location is where all international orders are packed and checked. Having a central dispatch system allows us to manage consistent quality control, efficient packaging, and timely EMS delivery. It also ensures each artisan has a clear workflow from weaving to shipment, regardless of which province the bag originated from.
Final Inspections and Protective Packaging
Before dispatch, every bag is thoroughly checked by our team. We photograph and film the Pailin Floral Half Moon Straw Purse Bag to document its flawless handmade condition. Our inspection process ensures the bag meets our quality standards before it leaves Thailand. Each order is carefully packed in a white cotton drawstring pouch, which helps protect the bag during shipping and also serves as a convenient long-term storage option. This layer is then sealed in a recyclable shipping box to prevent any damage during transit.
EMS Estimated Transit Times by Region
The following delivery estimates apply to physical shipping only and do not include production time for custom or bespoke orders:
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Thailand: 1–3 business days
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Asia-Pacific: 3–5 business days
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Europe and UK: 4–9 business days
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North America: 5–7 business days
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Oceania: 4–6 business days
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South America: 9–11 business days
External factors like customs, weather, or holidays may affect delivery slightly, but EMS provides regular tracking updates so you’re always informed.
Custom Orders and Production Timeframes
If you request a custom version of the Pailin purse, including different embroidery, added initials, or unique fabric detailing, we ask for 14 to 21 business days to complete the order. Our artisans will begin working on your bespoke bag right after your order is confirmed. Once complete, the finished item is sent to our Nakhon Sawan hub for final checks and immediate dispatch. Shipping time begins only after the bag is posted, not during the production phase.
Live Tracking and Order Support
Your tracking number will be emailed as soon as your bag is handed to EMS. You can use the EMS portal to check its movement at each step. If you don’t see your tracking number within 24 hours of dispatch, feel free to reach out to our team. We’re always ready to help you via live chat or the contact form on our website. We monitor all shipments and can assist you in the event of any delays or tracking inconsistencies.
Responsibility of Local Postal Services
EMS Thailand delivers your bag internationally, but once the package arrives in your country, it is transferred to your local postal carrier. This may be USPS, Canada Post, Royal Mail, or a regional delivery company. While we help customers with tracking and offer support, we cannot take responsibility for any delivery issues caused by third-party couriers once the parcel is outside of Thailand. We always remain available to assist you through the process.
Import Duties and Customs Charges
In many cases, our customers receive their packages without needing to pay any duties. However, depending on your location, you may be charged VAT, customs fees, or import taxes. These are set by your national government and are not included in our product or shipping prices. You are responsible for covering these costs if they are applied. We always fill out customs forms accurately to prevent unnecessary issues or delays at the border.
Eco-Conscious and Secure Packing
The Pailin Floral Half Moon Straw Purse Bag is wrapped in a reusable white cotton pouch and shipped in a reinforced eco-safe cardboard box. We avoid plastic and over-wrapping, keeping our environmental footprint low while ensuring your product arrives in perfect condition. The drawstring pouch is designed for continued use and can help keep your bag clean and protected when you’re not carrying it.
Delivery Delays and Uncontrollable Issues
Occasional delays due to customs clearance, weather disruptions, or peak shipping seasons may affect delivery speed. While these issues are rare, they are out of our control. What we can do is provide you with tracking updates, follow up with EMS on your behalf, and communicate clearly if any issues arise. We treat every order as a priority and support our customers until delivery is complete.
Checking Your Shipping Address
Please double-check your address details when placing an order. If a parcel is returned to us due to an incorrect or incomplete address, we will offer to resend it after confirming the right details. In these cases, the reshipping fee is the customer’s responsibility. Refunds will not include the original shipping cost unless the return was due to our error. Accurate delivery information helps ensure a smooth and fast shipping process.
Returned Parcels and Reshipping Process
If EMS or your local postal service cannot deliver your package and it is returned to our Nakhon Sawan hub, we will contact you to confirm the next steps. We can arrange for reshipping once the address has been corrected or reconfirmed. As per our policy, you will be required to cover the cost of resending the parcel. We will always notify you promptly and guide you through the next steps if your bag comes back to us.
Transparent Shipping Pricing for Real Costs
Unlike many other brands, we do not build shipping charges into our product prices. EMS charges a flat rate for parcels under 1kg, meaning that one bag or several bags often cost the same to ship. By keeping product and shipping prices separate, we make sure customers only pay for the shipping they actually use. This makes multi-bag orders more affordable and allows for clear, honest pricing.
You Only Pay What EMS Charges
At checkout, you will see the direct shipping fee that we pay EMS Thailand to ship your bag to your country. There are no hidden markups, admin costs, or handling charges added. What you see is what we pay. Our goal is to give customers full clarity about where their money goes and to avoid pricing tricks that inflate product costs with invisible shipping fees.
Returns, Refunds, and Damaged Items
We take quality seriously. Before sending your Pailin Floral Half Moon Straw Purse Bag, we record it via photos and video. If your bag arrives damaged, notify us within 48 hours and provide visual proof. We offer a 14-day return period for any damaged or faulty item. If the return is approved, we will replace the item or issue a refund. For non-fault returns, you may return the product within 14 days, but you must send it back to Thailand using tracked airfreight. Return shipping is at your expense, and we do not refund the original postage fee.