Fast Global Shipping with EMS Thailand
We ship all orders of the Pawinee Ladies Straw Half Moon Handbag using EMS Thailand World Airfreight, a trusted courier with reliable global coverage. Once your parcel is dispatched, you’ll receive a personal tracking number that follows your order from our hub in Thailand to your delivery address. EMS reaches nearly all regions, including North America, the UK, Europe, Oceania, and Asia. This ensures timely, secure delivery and peace of mind throughout the shipping process. EMS services are trackable, professionally handled, and offer some of the fastest delivery times available from Southeast Asia.
Handcrafted Across Thailand and Centrally Dispatched
Each Pawinee handbag is handmade by skilled Thai artisans from rural provinces including Phayao, Phatthalung, Chiang Mai, and Nakhon Si Thammarat. Once woven, the bag is sent to our central logistics hub in Nakhon Sawan. From this location, every order is carefully inspected, packed, and shipped. Using a single dispatch point allows us to maintain strict quality control, fast handling, and organised coordination across all orders. Our weavers take pride in their work, and by using this system, we ensure every bag is consistent in quality and delivered smoothly to our customers worldwide.
Inspected, Photographed, and Protected Before Dispatch
Your Pawinee handbag is thoroughly examined before being shipped. Our experienced team checks every stitch, shape, and structure to guarantee your bag leaves in perfect condition. We take detailed photographs and video of each bag before packing. This step confirms quality while giving us full documentation of the product’s handmade state. Each bag is wrapped in a soft white cotton pouch for protection, both during delivery and for your long-term use. This extra layer prevents scuffing and keeps the natural straw clean and safe while stored or in transit.
EMS Thailand Estimated Shipping Timelines
Delivery times vary depending on your country and customs process. These timelines begin after the parcel is dispatched, not during production:
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Thailand: 1–3 business days
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Asia-Pacific: 3–5 business days
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Europe and United Kingdom: 4–9 business days
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North America: 5–7 business days
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Oceania: 4–6 business days
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South America: 9–11 business days
All parcels are trackable online. Delays due to customs or public holidays may occur, but these estimates reflect normal delivery conditions for EMS Thailand.
Bespoke Orders and Customisation Timelines
If your Pawinee handbag includes a custom colour, design detail, or personalisation, please allow 14 to 21 working days for the weaving and production process. This timeline does not include shipping. Our handmade process requires patience, as each order is crafted by hand with care. Once finished, your order will be forwarded to our Nakhon Sawan hub for final packing and shipping. We do not offer express production for bespoke orders, but we guarantee the same level of artisan care and final inspection for every single customised piece we deliver.
Tracking and Real-Time Parcel Updates
You’ll receive an EMS tracking number via email as soon as your Pawinee handbag is dispatched. This code lets you follow the parcel step by step from Thailand to your destination. EMS tracking is active as soon as the package leaves our hub. If you don’t see the tracking email within 24 hours, check your spam folder or reach out to our team. You’ll be able to see customs clearance status, delivery progress, and estimated arrival through the EMS system and your local courier’s site once the parcel has entered your country.
Responsibility of Local Delivery Carriers
Once your Pawinee handbag arrives in your home country, EMS hands over the parcel to your national postal service. From this point forward, that local delivery provider manages the final leg of the shipment. While we will always help you resolve any issues, The Straw Bag Company is not responsible for delays or errors caused by domestic postal services. Most orders arrive without incident, but if your parcel is stalled, misrouted, or delayed locally, we’ll support you in tracking the issue and provide any documents required for resolution.
Import Duties, Customs, and VAT Information
Depending on where you live, you may be charged customs taxes, import duties, or VAT upon receiving your parcel. These charges are not included in the price of your Pawinee handbag or the shipping fee. That said, the majority of our customers receive their parcels without needing to pay any import taxes. While we cannot guarantee this outcome for every country, we can confirm that most EMS deliveries pass smoothly through customs without charges. If fees do arise, they must be paid by the recipient before final delivery can occur.
Protective and Sustainable Packaging
Every Pawinee handbag is packed with attention to sustainability and protection. We use strong but eco-friendly cardboard boxes, biodegradable cushioning, and reusable cotton bags for each order. These cotton drawstring bags not only protect the straw during shipping but can be used for safe storage when the bag is not in use. We do not use plastic packaging or synthetic fillers. This keeps your order safe and environmentally responsible from the moment it leaves Thailand to the time it reaches your door.
Delays and Seasonal Shipping Disruptions
While we work hard to dispatch your Pawinee handbag on time, international shipping is subject to external variables. Customs delays, national holidays, or seasonal volume spikes can slow down delivery. If any issue occurs, we stay in touch and help resolve it. We track every parcel and follow up with both EMS and local carriers. Although delays are rare, we believe in keeping our customers informed and reassured throughout the entire shipping journey.
Make Sure Your Shipping Address is Correct
It’s essential to double-check your shipping address during checkout. If your Pawinee handbag is returned to us because of an incorrect or incomplete address, or due to a failed delivery attempt, we can reship it—but the reshipping cost must be covered by you. Original shipping fees are non-refundable in these situations. We recommend including full postal details, local area codes, and a phone number to avoid delays and ensure a smooth delivery.
What Happens with Returned Parcels
In the rare case your handbag is returned to our Thai hub, we’ll contact you immediately and offer to resend the parcel. We’ll explain the reason for the return and provide reshipping options. If the return is due to a delivery problem outside our control (like a missed pickup or customs refusal), the cost to reship will need to be paid before we can post the item again. We’ll do everything we can to prevent this happening, but we’re prepared and responsive if it does.
No Hidden Shipping Costs in Our Product Prices
We don’t include shipping costs in our product prices. Many companies build this cost into the bag’s base price, but we think this is unfair—especially to customers who order multiple items. EMS charges a fixed rate for parcels up to one kilogram, so if you order two or three Pawinee handbags in one order, the shipping fee is usually the same. You only pay the actual cost of posting your bag from Thailand to your destination. No hidden fees. No markups.
Transparent, Real Shipping Costs at Checkout
At checkout, you will see the exact EMS fee for your region. This fee reflects only what we are charged by EMS Thailand to ship your Pawinee handbag. We do not add extra for packing, handling, or administration. Your cotton bag and eco-packaging are included free. The shipping charge is clearly itemised, so you know you’re paying a fair, direct cost with no inflated pricing or service fees.
Returns Accepted Within 14 Days of Delivery
If you receive your Pawinee handbag and it’s damaged, faulty, or incorrect, please contact us within 48 hours. Email our team with clear photos or a short video. If approved, we’ll offer a replacement or a full refund of the product price. If you choose to return your bag for other reasons, you may do so within 14 days—but the item must be sent back using a tracked airfreight method. You’ll need to cover the return shipping cost, and we will refund the item price only after receiving and inspecting the returned product.
Need Help with Shipping or Returns?
If you have any concerns about your Pawinee handbag order, from dispatch delays to tracking questions or return eligibility, please get in touch. You can use the Contact Us form on our website or chat with our team directly via Live Chat. We’re always here to help with fast, friendly support and advice throughout the entire process. Whether it’s a shipping question, a delivery issue, or just reassurance, we’re on hand to guide you every step of the way.