Worldwide Shipping for the Pimwara Bag
Your Pimwara Pearl Handle Ladies Straw Bag is delivered globally via EMS Thailand World Airfreight. This courier service is known for secure, trackable international delivery. Whether you’re in Europe, the United States, Australia, or Asia, EMS provides reliable coverage to most major destinations. Once dispatched, you’ll receive a personal tracking number so you can monitor your parcel’s journey from Thailand to your door. We don’t hide shipping costs inside the product price. You only pay what EMS charges us, which is especially helpful for customers ordering multiple bags within the same parcel weight range.
From Village Weaver to Central Dispatch
Each Pimwara bag is handmade by our artisan communities located across Thailand—from the northern hills of Chiang Mai to the southern villages of Phatthalung. Once the bag is woven, shaped, and the pearl handle is secured, it’s sent to our dispatch hub in Nakhon Sawan. This central hub ensures every outgoing parcel is professionally packed and quality checked before flying out via EMS. This national process helps us manage product integrity, uphold artisan standards, and deliver efficient worldwide service.
Inspected, Photographed, and Carefully Packed
Before we send your Pimwara bag, it undergoes a complete visual inspection. Our head weavers confirm that the pearl handle, straw structure, and stitching are all perfect. We take photos and video of the bag to record its condition before wrapping it in a white cotton drawstring storage pouch. This eco-friendly pouch protects the bag during transit and gives you a reusable cover for safe long-term storage. We do not use plastic fillers, bubble wrap, or wasteful packaging.
Estimated EMS Transit Times
EMS delivery times begin only after the parcel is dispatched. These are current average estimates:
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Thailand: 1 to 3 business days
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Asia-Pacific: 3 to 5 business days
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Europe and UK: 4 to 9 business days
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North America: 5 to 7 business days
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Oceania: 4 to 6 business days
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South America: 9 to 11 business days
This estimate does not include production time for customised or made-to-order items. Customs clearance may occasionally cause minor delays.
Handmade and Made to Order Timeline
If you request a personalised or custom-coloured version of the Pimwara bag, please allow 14 to 21 business days for our artisans to complete it. Custom colours, embroidery, or bespoke designs take time and skill. Once your bag is ready, we’ll notify you, send it to our dispatch hub, and ship it out using EMS with full tracking. Orders without customisation are shipped within 3 business days.
Live Tracking from Start to Finish
As soon as your Pimwara bag is dispatched, we’ll email you a tracking number. This allows you to follow the bag via the EMS website or your local postal service once it enters your country. If you do not receive your tracking number within 24 hours of shipment, please check your spam folder or reach out to us directly.
Local Postal Delivery After EMS Transfer
Once your bag reaches your country, EMS will transfer the parcel to your national postal service. Delivery times can vary slightly depending on your region, but most orders are completed smoothly. While we don’t control the final-mile delivery, our team is happy to support you with updates or queries if your tracking stalls or local delivery is delayed.
Customs Fees and Import Charges
Many of our customers receive their Pimwara bag without paying any customs duties. However, this varies by country. If your national customs agency applies VAT, import taxes, or handling fees, those will be your responsibility. We do not include duties in our bag or shipping prices. That said, most parcels are classified as straw accessories and pass through with minimal or no charges.
Sustainable and Elegant Packaging
We ship every Pimwara bag in a white cotton storage pouch, placed inside protective cardboard transit packaging. We’ve eliminated plastic from our shipping materials to keep your order eco-friendly. The drawstring pouch is breathable and stylish, ideal for protecting your bag while travelling or storing it at home.
Delays Caused by External Factors
Although rare, delays can happen due to customs inspections, holiday backlogs, or courier service issues. If your Pimwara bag is delayed, we’ll continue to monitor your tracking and provide assistance until it is delivered. We aim to deliver every bag promptly, but we remain flexible and responsive when external issues arise.
Be Sure to Check Your Address
Please make sure your delivery address is accurate before finalising your purchase. If the bag is returned to us due to an incorrect or incomplete address, we can resend it—but you will need to cover the reshipping cost. Original shipping costs are not refundable in such cases. Include full postal codes, apartment numbers, and contact numbers when placing your order.
Returned Parcels and Re-Dispatch Options
If your Pimwara bag is returned to our Thai hub for any reason, we’ll get in touch to discuss resending. You can choose to pay the EMS shipping fee again and have the parcel resent, or we can cancel the order and refund the bag’s cost. The product must arrive back in unused condition. We don’t refund the original shipping cost unless the return was caused by an error on our part.
Why We Don’t Inflate Prices
Some brands include shipping in the product cost, meaning customers unknowingly pay more. We avoid this. EMS charges a fixed rate up to 1kg, so a single Pimwara bag or two to three small bags can often ship for the same cost. We charge only what we pay—no margin, no bundling. This approach rewards customers who order more and gives everyone a transparent price.
What You Pay at Checkout
At checkout, you’ll see the real EMS shipping cost based on your region. We never add packaging fees, fulfilment charges, or hidden extras. Your payment covers the bag, EMS postage, and all handling by our team. Everything else—including photos, inspection, and wrapping—is included in the standard product price.
Returns Policy for the Pimwara Bag
Every Pimwara bag is checked before it leaves us, but if you find damage on arrival, please notify us within 48 hours. Share photos or video so we can assess the issue. If verified, we’ll offer a full refund or replacement. If you wish to return your bag for non-fault reasons, you have 14 days. The bag must be returned to our Nakhon Sawan hub using a tracked service. You’ll need to share the tracking number with us. Once received and inspected, we’ll refund the product cost. Shipping charges are not refundable unless the return is due to damage.